Terms of Service

Who we are

Arrow Technologies ("Arrow", "we") runs this panel and the game servers sold through it. The panel is hosted in Montreal, Quebec, Canada. Each game server runs on a machine in the location you choose when you order it.

You can reach us at [email protected].

Your account

You must be at least 18 years old to hold an account. Children and teens can play on a server that an adult bought. They do not need an account to play.

• Give a real email address that you read. We use it to sign you in and to tell you about your servers and payments.
• Keep your password to yourself. You are responsible for what is done from your account.
• One account is for one person. Friends you invite to a server get their own access, with the rights you choose.
• Tell us right away if you think someone else got into your account.

What you get

A server is a private space on one of our machines that runs one game, with the memory and the number of players of the plan you chose. You manage it from this panel.

• We do not sell the games. Each player needs their own legal copy of the game, and the rules of the game's publisher apply to your server too.
• Games change. An update from a publisher can change or remove a feature, and some updates must be installed for the server to keep working.
• We may add, change or retire features of the panel. If a change takes away something important that you paid for, you can cancel and we refund the unused part of the month.

Price and payment

Servers are paid by the month, in advance. Prices are set in Canadian dollars. A price shown in another currency is an estimate to help you compare. Any tax that applies is shown before you pay.

• Payment is handled by Stripe. We never see or store your full card number.
• Your plan renews each month on the day you first paid, at the same price, until you cancel.
• If we change the price of your plan, we tell you by email at least 30 days before your next renewal at the new price. You can cancel before it applies.

Cancelling and refunds

You can cancel anytime. Your server keeps running until the end of the month you paid for, then it closes. You are not charged again.

• Within 48 hours of your first payment for a server, you can ask for a full refund by writing to [email protected].
• After 48 hours, refunds are decided case by case. Write to us and explain what happened.
• A refund ends the server it was paid for.

When a server closes, we keep a last backup of its world for 14 days. You can download it from the panel until then. After that it is deleted.

If a payment fails

Stripe tries the payment again and we email you. If it still fails:

• If it is still unpaid after 3 days, your server is stopped. Nothing is lost: pay within 7 days and it starts again as it was.
• After those 7 days, your subscription ends and the server is deleted.
• Its backups can be downloaded from the panel for 7 more days. Then they are deleted and cannot be recovered.

Rules of use

Your server shares a machine and a network with other clients. You agree not to use it, or let others use it, to:

• Break the law, or host content that is illegal in Canada.
• Attack, scan, flood or break into other computers or networks.
• Mine cryptocurrency, send bulk messages, or run anything other than the game server and its mods or plugins.
• Get around the memory, processor, storage or player limits of your plan.
• Harass, threaten or exploit other people, minors above all.
• Infringe the rights of a game publisher or of anyone else.
• Resell or rent out the server without our written agreement.

You set the rules of your own community. You are responsible for the people you invite and for what happens on your server.

Your worlds and files

Everything you and your players build or upload stays yours. You give us only the permission we need to run the service: to store, copy and back up those files on our machines and with our storage provider.

We do not look inside your worlds, except to fix a problem you reported, to protect the service, or when the law requires it.

Backups

We take a backup of each server every night and you can take your own from the panel. We work hard to keep them safe, but no backup system is perfect. If a world matters to you, keep your own copy as well.

Availability

We aim to keep your server online day and night, but we do not promise that it will never stop. Machines fail, networks drop, and maintenance and game updates sometimes need a restart. When we plan a longer interruption, we announce it in the panel.

If your server is down for a long time because of us, write to us. We will make it right with a credit or a refund for the time lost.

Suspension and closing

We may stop a server at once if it breaks the rules of use, puts other clients at risk, or if the law requires it. We tell you why by email. When the problem can be fixed, we give you the chance to fix it.

For a serious or repeated breach, we may close the server or the account. We then refund the unused part of the month, unless the breach caused us harm or cost.

You can close your account anytime by writing to [email protected].

Our responsibility

We provide the service with care. To the extent the law allows, we are not responsible for indirect losses, such as lost time, lost progress in a game, or lost income, and our total responsibility toward you is limited to what you paid us in the 3 months before the problem.

Nothing in these terms takes away a right that the law gives you as a consumer, including under the Consumer Protection Act of Quebec.

Changes to these terms

If we change these terms, we email you at least 30 days before the change applies, with the new text and the date it starts. If you do not accept a change that adds to your obligations or reduces ours, you can cancel without penalty within 30 days after it takes effect, and we refund the unused part of the month.

Law and language

These terms are governed by the laws of Quebec and the laws of Canada that apply there. A dispute goes to the courts of Quebec, in the district of Montreal, unless the law lets you bring it where you live.

These terms exist in French and in English. Both say the same thing.

Contact

Questions about these terms: [email protected].