Arrow
Sign inCreate account

Privacy Policy

Last updated: Read also: Terms of Service

This policy explains what personal information Arrow Technologies collects when you use this panel, why, where it goes, and what you can do about it.

  • We collect what we need to run your servers: your email, your payments through Stripe, and your game worlds.
  • We do not sell your information, show ads or use tracking tools.
  • The panel sets four small cookies, all needed for it to work or to remember your choices.
  • Your account is stored in Montreal, where the panel is hosted. Each game server and its world are stored in the location you choose for it, which may be outside Quebec or Canada.
  • Payments, backup copies and email pass through providers outside Quebec.
  • You can ask to see, correct or delete your information anytime at [email protected].

Who is responsible

Arrow Technologies, in Montreal, Quebec, decides how your information is used. The person responsible for the protection of personal information is the owner of Arrow Technologies. You can write to that person at [email protected].

What we collect

From you, when you create an account and use the panel:

  • Your email address, and the name you choose to show, if any.
  • Your password, which we store only in a scrambled form that cannot be read back.
  • Your choices: language, currency and colour theme.
  • The email addresses of the friends you invite to a server.

When you buy a server:

  • What you ordered, the price, and the dates of your payments.
  • Reference numbers from Stripe for you and your subscription. Your card details go straight to Stripe. We never receive your full card number.

When your server runs:

  • Its settings, its world files and its backups.
  • The game names of the players who are online, and how many there are, so the panel can show them to you.
  • Its console output, which can include what players type in the game chat.

On its own, as with any website:

  • Your internet address and the kind of browser you use, in the technical logs of our web server.
  • A record of the important actions taken in your account, such as starting a server or restoring a backup, with the date.
  • The date of your last sign in.

Why we use it

  • To create your account and sign you in.
  • To build, run, back up and restore your servers.
  • To take your payments and keep the accounting records the law asks for.
  • To write to you about your servers, your payments and changes to the service.
  • To keep the service safe: block password guessing, investigate abuse, and fix breakdowns.

We do not use your information for advertising, we do not build a profile of you, and no decision about you is made by a machine alone.

Cookies

A cookie is a small file your browser keeps for a website. The panel sets four, and none of them follows you to other sites:

  • One keeps you signed in. It is required.
  • One remembers your language.
  • One remembers your currency.
  • One remembers which notifications you have already seen.

There are no advertising cookies and no audience measurement tools on this site. The payment page is run by Stripe, which sets its own cookies to prevent fraud.

Who we share it with

We never sell or rent your information. We share only what each of these providers needs to do its part:

  • Stripe, for payments and for preventing fraud.
  • Our hosting providers: one in Montreal, whose machines run the panel, and those whose machines run the game servers in the location you choose.
  • Cloudflare, whose storage keeps copies of your backups.
  • Our email provider, to deliver the messages we send you.

Friends you invite to a server can see that server, its players and, depending on the rights you give them, its settings and backups.

We may also share information when the law requires it, for example in answer to a court order.

Where it is kept

Your account, and the records the panel keeps about your servers, are stored on machines in Montreal, Quebec. A game server, its world files and its settings are stored on a machine in the location you chose when you ordered it. Depending on that choice, this may be outside Quebec or outside Canada. The order form names the location before you pay. Stripe, Cloudflare and our email provider may process or store information outside Quebec, including in the United States. Before relying on a provider, we check that it protects information properly.

How long we keep it

  • Your account: for as long as it is open. When you ask us to close it, we delete it within 30 days.
  • A server: until its subscription ends. Its backups: up to 14 days after the server stops, as the Terms of Service describe, then they are deleted.
  • Payment records: for 6 years after the end of the year they belong to, as tax law requires.
  • Technical logs: for a few weeks.
  • The record of actions in your account: for as long as the account is open, then with nothing that identifies you.

How we protect it

  • The panel is served only over an encrypted connection.
  • Passwords are stored in a scrambled form and repeated wrong guesses are blocked.
  • Each game server runs in its own closed space, apart from the others.
  • Only the owner of Arrow Technologies can reach the administration of the service.

No system is perfectly safe. If an incident involving your information creates a risk of serious harm, we tell you and we tell the privacy authorities, as the law requires.

Your rights

You can, free of charge:

  • Ask what information we hold about you and get a copy of it.
  • Have a mistake corrected. You can change your name and your password yourself in Settings.
  • Ask us to delete your information or to stop using it.
  • Take back a consent you gave. Some information is needed for the service to work, so this can mean closing your account.
  • Ask for your information in a common computer format.

Write to [email protected]. We answer within 30 days. We may ask you to prove who you are before acting.

If our answer does not satisfy you, you can complain to the Commission d'accès à l'information du Québec, or to the Office of the Privacy Commissioner of Canada.

Children

Accounts are for adults. We do not knowingly collect information from a child to create an account. Children who play on a server appear in the panel only by the game name they play under. If you believe a child gave us personal information, write to us and we will delete it.

Changes to this policy

If we change how we handle your information, we update this page and its date. For an important change, we also write to you by email before it applies.

Contact

Questions or requests about your information: [email protected].

Read also: Terms of Service